Mail.com: This company is outrageous. Can never get a sup...
A Mail.com customer review by GetHuman user ~jb from November 17th, 2017
Background on ~jb's case
GetHuman: ~jb - can you tell our other Mail.com customers when your case took place?
~jb: Sure. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Mail.com, and if so, how?
GetHuman: And which of these common Mail.com customer issues best describes the reason you wanted to talk to them?
(Shows ~jb a list of common Mail.com problems)
~jb: "Overcharge/Strange charge" was why I was trying to call.
~jb's review of Mail.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Mail.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jb: This company is outrageous. Can never get a supervisor. They are in the Philippines. Headquarters is in Pennsylvania and they won't give me their number. I Canceled my account as soon as I received renewal notice and they charged my account the same day. Refused to give me my money back. I stopped payment on the credit card. They are threatening to send me to collections. Have called numerous times. I have emailed numerous times. They are extremely uncooperative and continue to badger me to pay saying I have "an outstanding balance" and refuse to acknowledge my termination request. I have never , ever dealt with a more unscrupulous company. No one will call me back. It's horrible. Don't ever sign up for their premium $**.** service! Extremely frustrated with them.
GetHuman: Let's quantify your experience contacting Mail.com. On a scale of 1 to 5, how easy is it go get help on a Mail.com problem?
~jb: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jb: I'd give them a one out of five on communication.
GetHuman: And what about Mail.com's ability to quickly and effectively address your problem?
~jb: For that I would say two out of five.
GetHuman: And finally- any advice for other Mail.com customers?
~jb: Call them early in the day or late. Don't forget any personal or account information you might need for Mail.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jb taken from his Mail.com customer service problem that occurred on November 8th, 2017.