Mars Chocolate: I bit on something hard while eating from a bag...
A Mars Chocolate customer review by GetHuman user ~Susan Sleuth from November 20th, 2017
Background on ~Susan Sleuth's case
GetHuman: ~Susan Sleuth - can you tell our other Mars Chocolate customers when your case took place?
~Susan Sleuth: Sure. It was evening, on November 14th.
GetHuman: Did you reach out to Mars Chocolate, and if so, how?
GetHuman: And which of these common Mars Chocolate customer issues best describes the reason you wanted to talk to them?
(Shows ~Susan Sleuth a list of common Mars Chocolate problems)
~Susan Sleuth: "Where to buy" was why I was trying to call.
~Susan Sleuth's review of Mars Chocolate customer service
GetHuman: So how would you sum up your experience for GetHuman's Mars Chocolate customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Susan Sleuth: I bit on something hard while eating from a bag of M &. Ms. What looked like a piece of my tooth was sugar that had hardened so much so that it looked and felt like a piece of tooth. My dentist assured me it wasn't. I called Mars to warn them that my bag may not have been the only bag that had this type of object in it.
GetHuman: Let's quantify your experience contacting Mars Chocolate. On a scale of 1 to 5, how easy is it go get help on a Mars Chocolate problem?
~Susan Sleuth: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Susan Sleuth: I'd give them a five out of five on communication.
GetHuman: And what about Mars Chocolate's ability to quickly and effectively address your problem?
~Susan Sleuth: For that I would say five out of five.
GetHuman: And finally- any advice for other Mars Chocolate customers?
~Susan Sleuth: Call them early in the day or late. Don't forget any personal or account information you might need for Mars Chocolate to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Susan Sleuth taken from his Mars Chocolate customer service problem that occurred on November 14th, 2017.