Mars Chocolate: Stale Twix, King size first ever issue with Mar...
A Mars Chocolate customer review by GetHuman user GetHuman-importma from December 7th, 2017
Background on GetHuman-importma's case
GetHuman: GetHuman-importma - can you tell our other Mars Chocolate customers when your case took place?
GetHuman-importma: Yes. It was morning, on December 5th.
GetHuman: Did you reach out to Mars Chocolate, and if so, how?
GetHuman: And which of these common Mars Chocolate customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-importma a list of common Mars Chocolate problems)
GetHuman-importma: "Returns" was why I was trying to call.
GetHuman-importma's review of Mars Chocolate customer service
GetHuman: So how would you sum up your experience for GetHuman's Mars Chocolate customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-importma: Stale Twix, King size first ever issue with Mars but still *****.
GetHuman: Can you tell the rest of us a bit more from what happened on 12/05/17?
GetHuman-importma: Got a stale Twix that's expiration is ****. Little upset since I don't buy King size very often just regular size.
GetHuman: Let's quantify your experience contacting Mars Chocolate. On a scale of 1 to 5, how easy is it go get help on a Mars Chocolate problem?
GetHuman-importma: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-importma: I'd give them a four out of five on communication.
GetHuman: And what about Mars Chocolate's ability to quickly and effectively address your problem?
GetHuman-importma: For that I would say three out of five.
GetHuman: And finally- any advice for other Mars Chocolate customers?
GetHuman-importma: Call them early in the day or late. Don't forget any personal or account information you might need for Mars Chocolate to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-importma taken from his Mars Chocolate customer service problem that occurred on December 5th, 2017.