Mars Chocolate: Nice helpful person on the phone, but he could...
A Mars Chocolate customer review by GetHuman user ~auntiemj from November 18th, 2017
Background on ~auntiemj's case
GetHuman: ~auntiemj - can you tell our other Mars Chocolate customers when your case took place?
~auntiemj: Yes I can. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Mars Chocolate, and if so, how?
GetHuman: And which of these common Mars Chocolate customer issues best describes the reason you wanted to talk to them?
(Shows ~auntiemj a list of common Mars Chocolate problems)
~auntiemj: "Product information" was why I was trying to call.
~auntiemj's review of Mars Chocolate customer service
GetHuman: So how would you sum up your experience for GetHuman's Mars Chocolate customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~auntiemj: Nice helpful person on the phone, but he could not solve the problem. Looking for a Mars candy seasonal item and no stores in my area have it and he can not help!!
GetHuman: Let's quantify your experience contacting Mars Chocolate. On a scale of 1 to 5, how easy is it go get help on a Mars Chocolate problem?
~auntiemj: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~auntiemj: I'd give them a five out of five on communication.
GetHuman: And what about Mars Chocolate's ability to quickly and effectively address your problem?
~auntiemj: For that I would say four out of five.
GetHuman: And finally- any advice for other Mars Chocolate customers?
~auntiemj: Call them early in the day or late. Don't forget any personal or account information you might need for Mars Chocolate to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~auntiemj taken from his Mars Chocolate customer service problem that occurred on November 10th, 2017.