Mary Kay Cosmetics: I have had a terrible time trying to find the c...
A Mary Kay Cosmetics customer review by GetHuman user GetHuman-362405 from November 20th, 2017
Background on GetHuman-362405's case
GetHuman: GetHuman-362405 - can you tell our other Mary Kay Cosmetics customers when your case took place?
GetHuman-362405: Yes I can. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Mary Kay Cosmetics, and if so, how?
GetHuman: And which of these common Mary Kay Cosmetics customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-362405 a list of common Mary Kay Cosmetics problems)
GetHuman-362405: "Complaint" was why I was trying to call.
GetHuman-362405's review of Mary Kay Cosmetics customer service
GetHuman: So how would you sum up your experience for GetHuman's Mary Kay Cosmetics customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-362405: I have had a terrible time trying to find the correct phone number for consultants to call when they're having an issue and then when I've done so, they're on a different time zone than I am, so they're not open for me, during my business hours. My issue is I can't remember my consultant ID to log in to the web site, for information, to place an order, etc. Please help!
GetHuman: Let's quantify your experience contacting Mary Kay Cosmetics. On a scale of 1 to 5, how easy is it go get help on a Mary Kay Cosmetics problem?
GetHuman-362405: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-362405: I'd give them a one out of five on communication.
GetHuman: And what about Mary Kay Cosmetics's ability to quickly and effectively address your problem?
GetHuman-362405: For that I would say three out of five.
GetHuman: And finally- any advice for other Mary Kay Cosmetics customers?
GetHuman-362405: Call them early in the day or late. Don't forget any personal or account information you might need for Mary Kay Cosmetics to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-362405 taken from his Mary Kay Cosmetics customer service problem that occurred on November 13th, 2017.