Mary Kay Cosmetics: The last thing I want to hear when contacting c...
A Mary Kay Cosmetics customer review by GetHuman user ~Momofthree from November 19th, 2017
Background on ~Momofthree's case
GetHuman: ~Momofthree - can you tell our other Mary Kay Cosmetics customers when your case took place?
~Momofthree: Yes. It was morning, on November 13th.
GetHuman: Did you reach out to Mary Kay Cosmetics, and if so, how?
GetHuman: And which of these common Mary Kay Cosmetics customer issues best describes the reason you wanted to talk to them?
(Shows ~Momofthree a list of common Mary Kay Cosmetics problems)
~Momofthree: "Complaint" was why I was trying to call.
~Momofthree's review of Mary Kay Cosmetics customer service
GetHuman: So how would you sum up your experience for GetHuman's Mary Kay Cosmetics customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Momofthree: The last thing I want to hear when contacting customer service is a Mary Kay sermon on the mount! It only makes me hate the product more because the ingredients in the item I want to return are NOT quality....talc is ingredient ** on this crappy mineral foundation given me as a gift when I asked for Bareminerals! How incredibly irritating to wait for ** minutes just to find I can only get an exchange with another Mary Kay $h product....
GetHuman: Let's quantify your experience contacting Mary Kay Cosmetics. On a scale of 1 to 5, how easy is it go get help on a Mary Kay Cosmetics problem?
~Momofthree: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Momofthree: I'd give them a two out of five on communication.
GetHuman: And what about Mary Kay Cosmetics's ability to quickly and effectively address your problem?
~Momofthree: For that I would say one out of five.
GetHuman: And finally- any advice for other Mary Kay Cosmetics customers?
~Momofthree: Call them early in the day or late. Don't forget any personal or account information you might need for Mary Kay Cosmetics to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Momofthree taken from his Mary Kay Cosmetics customer service problem that occurred on November 13th, 2017.