Mary Kay Cosmetics: I have tried to email Mary Kay Customer Service...
A Mary Kay Cosmetics customer review by GetHuman user ~Marie from November 10th, 2017
Background on ~Marie's case
GetHuman: ~Marie - can you tell our other Mary Kay Cosmetics customers when your case took place?
~Marie: Yes. It was evening, on November 8th.
GetHuman: Did you reach out to Mary Kay Cosmetics, and if so, how?
GetHuman: And which of these common Mary Kay Cosmetics customer issues best describes the reason you wanted to talk to them?
(Shows ~Marie a list of common Mary Kay Cosmetics problems)
~Marie: "Returns" was why I was trying to call.
~Marie's review of Mary Kay Cosmetics customer service
GetHuman: So how would you sum up your experience for GetHuman's Mary Kay Cosmetics customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Marie: I have tried to email Mary Kay Customer Service and the email couldn't be sent. I*have tried to call and can not get a person. An automatted voiced shared information about poison control and then said goodbye. *I would truly like to express my concerns about the discontinuation of the Extra Emollient Cream. Is there a way I can reach someone concerning that matter?
GetHuman: Let's quantify your experience contacting Mary Kay Cosmetics. On a scale of 1 to 5, how easy is it go get help on a Mary Kay Cosmetics problem?
~Marie: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Marie: I'd give them a four out of five on communication.
GetHuman: And what about Mary Kay Cosmetics's ability to quickly and effectively address your problem?
~Marie: For that I would say one out of five.
GetHuman: And finally- any advice for other Mary Kay Cosmetics customers?
~Marie: Call them early in the day or late. Don't forget any personal or account information you might need for Mary Kay Cosmetics to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Marie taken from his Mary Kay Cosmetics customer service problem that occurred on November 8th, 2017.