Mass Health Connector: DOES ANYONE HIGHER UP MONITORING THESE LOUSY RE...
A Mass Health Connector customer review by GetHuman user ~Stop the Madness in Massachuse from November 27th, 2017
Background on ~Stop the Madness in Massachuse's case
GetHuman: ~Stop the Madness in Massachuse - can you tell our other Mass Health Connector customers when your case took place?
~Stop the Madness in Massachuse: Yup. It was evening, on November 17th.
GetHuman: Did you reach out to Mass Health Connector, and if so, how?
GetHuman: And which of these common Mass Health Connector customer issues best describes the reason you wanted to talk to them?
(Shows ~Stop the Madness in Massachuse a list of common Mass Health Connector problems)
~Stop the Madness in Massachuse: "None of those really matches why I wanted to call Mass Health Connector that day." was why I was trying to call.
~Stop the Madness in Massachuse's review of Mass Health Connector customer service
GetHuman: So how would you sum up your experience for GetHuman's Mass Health Connector customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Stop the Madness in Massachuse: DOES ANYONE HIGHER UP MONITORING THESE LOUSY REVIEWS? TIME FOR SOMEONE OR SOMETHING TO STEP IN & ATTEMPT TO STRAIGHTEN THIS SERVICE OUT...THE GOVERNORS OFFICE PLEASE TAKE NOTICE! CONSUMERS, DON'T WASTE YOUR TIME WITH THESE AGENTS....WAITED * MONTHS FOR A PROMISED RETURN CALL TO CHANGE MY INSURANCE PLAN BUT THE CALL NEVER CAME. I COULD HAVE SAVED MYSELF A LOT OF FRUSTRATION & AGGRAVATION & WASTED CELL PHONE MINUTES & TIME! GOOD LUCK!!!
GetHuman: Let's quantify your experience contacting Mass Health Connector. On a scale of 1 to 5, how easy is it go get help on a Mass Health Connector problem?
~Stop the Madness in Massachuse: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Stop the Madness in Massachuse: I'd give them a four out of five on communication.
GetHuman: And what about Mass Health Connector's ability to quickly and effectively address your problem?
~Stop the Madness in Massachuse: For that I would say one out of five.
GetHuman: And finally- any advice for other Mass Health Connector customers?
~Stop the Madness in Massachuse: Call them early in the day or late. Don't forget any personal or account information you might need for Mass Health Connector to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Stop the Madness in Massachuse taken from his Mass Health Connector customer service problem that occurred on November 17th, 2017.