Mass Health Connector: Horrible insurance company! I would never recom...
A Mass Health Connector customer review by GetHuman user GetHuman-285000 from November 27th, 2017
Background on GetHuman-285000's case
GetHuman: GetHuman-285000 - can you tell our other Mass Health Connector customers when your case took place?
GetHuman-285000: Yes I can. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Mass Health Connector, and if so, how?
GetHuman: And which of these common Mass Health Connector customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-285000 a list of common Mass Health Connector problems)
GetHuman-285000: "None of those really matches why I wanted to call Mass Health Connector that day." was why I was trying to call.
GetHuman-285000's review of Mass Health Connector customer service
GetHuman: So how would you sum up your experience for GetHuman's Mass Health Connector customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-285000: Horrible insurance company! I would never recommend this insurance company to anyone. *Every time I call, I'm on hold for at least ** minutes. Many times, after waiting for almost ** minutes, they disconnect you. When you finally get through, the person usually cannot help and transfers you to someone else. That's another ** minute wait and usually that person can't help either. After wasting *** day on hold and talking to people who can't help, you realize you're no better off after the phone call than you were before you called. Also, they tell me I don't have permission to speak, even though I'm a family member of this plan and I pay the bill for this plan each month. Why would I need permission from my husband to talk about my own health. He doesn't know anything about my health. I'm ** years old. I think I'm old enough to answer questions about my own health. This plan is awful and absolutely ridiculous. No one should ever wish to be on this plan. You'll be very sorry!
GetHuman: Let's quantify your experience contacting Mass Health Connector. On a scale of 1 to 5, how easy is it go get help on a Mass Health Connector problem?
GetHuman-285000: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-285000: I'd give them a one out of five on communication.
GetHuman: And what about Mass Health Connector's ability to quickly and effectively address your problem?
GetHuman-285000: For that I would say four out of five.
GetHuman: And finally- any advice for other Mass Health Connector customers?
GetHuman-285000: Call them early in the day or late. Don't forget any personal or account information you might need for Mass Health Connector to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-285000 taken from his Mass Health Connector customer service problem that occurred on November 22nd, 2017.