Massachusetts Registry of Motor Vehicles (DMV/RMV): I selected a call back, which was a full ** hou...

A Massachusetts Registry of Motor Vehicles (DMV/RMV) customer review by GetHuman user GetHuman-48420 from November 23rd, 2017

Background on GetHuman-48420's case

GetHuman: GetHuman-48420 - can you tell our other Massachusetts Registry of Motor Vehicles (DMV/RMV) customers when your case took place?
GetHuman-48420: Yes I can. It was evening, on November 19th.
GetHuman: Did you reach out to Massachusetts Registry of Motor Vehicles (DMV/RMV), and if so, how?
GetHuman-48420: I used the 857-368-8000 number I found for on the GetHuman Massachusetts Registry of Motor Vehicles (DMV/RMV) customer phone number page I was on: Massachusetts Registry of Motor Vehicles (DMV/RMV) Customer Service Phone Number
GetHuman: And which of these common Massachusetts Registry of Motor Vehicles (DMV/RMV) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-48420 a list of common Massachusetts Registry of Motor Vehicles (DMV/RMV) problems)
GetHuman-48420: "Schedule a hearing" was why I was trying to call.

GetHuman-48420's review of Massachusetts Registry of Motor Vehicles (DMV/RMV) customer service

GetHuman: So how would you sum up your experience for GetHuman's Massachusetts Registry of Motor Vehicles (DMV/RMV) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-48420: I selected a call back, which was a full ** hours later. I had bad service when they called, and the call dropped. The next call back was * days later. It's over an hour wait time on the phone. Unacceptable.
GetHuman: Let's quantify your experience contacting Massachusetts Registry of Motor Vehicles (DMV/RMV). On a scale of 1 to 5, how easy is it go get help on a Massachusetts Registry of Motor Vehicles (DMV/RMV) problem?
GetHuman-48420: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-48420: I'd give them a two out of five on communication.
GetHuman: And what about Massachusetts Registry of Motor Vehicles (DMV/RMV)'s ability to quickly and effectively address your problem?
GetHuman-48420: For that I would say five out of five.
GetHuman: And finally- any advice for other Massachusetts Registry of Motor Vehicles (DMV/RMV) customers?
GetHuman-48420: Call them early in the day or late. Don't forget any personal or account information you might need for Massachusetts Registry of Motor Vehicles (DMV/RMV) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-48420 taken from his Massachusetts Registry of Motor Vehicles (DMV/RMV) customer service problem that occurred on November 19th, 2017.

Massachusetts Registry of Motor Vehicles (DMV/RMV)

1.80 of 5 stars | 37 reviews

GetHuman-48420's Massachusetts Registry of Motor Vehicles (DMV/RMV) Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Massachusetts Registry of Motor Vehicles (DMV/RMV), sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Massachusetts Registry of Motor Vehicles (DMV/RMV) in any way.

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