Massachusetts Registry of Motor Vehicles (DMV/RMV): The call volume was so high, they politely aske...
A Massachusetts Registry of Motor Vehicles (DMV/RMV) customer review by GetHuman user ~Mad from November 27th, 2017
Background on ~Mad's case
GetHuman: ~Mad - can you tell our other Massachusetts Registry of Motor Vehicles (DMV/RMV) customers when your case took place?
~Mad: Yup. It was late at night, on November 21st.
GetHuman: Did you reach out to Massachusetts Registry of Motor Vehicles (DMV/RMV), and if so, how?
GetHuman: And which of these common Massachusetts Registry of Motor Vehicles (DMV/RMV) customer issues best describes the reason you wanted to talk to them?
(Shows ~Mad a list of common Massachusetts Registry of Motor Vehicles (DMV/RMV) problems)
~Mad: "Speak to an agent" was why I was trying to call.
~Mad's review of Massachusetts Registry of Motor Vehicles (DMV/RMV) customer service
GetHuman: So how would you sum up your experience for GetHuman's Massachusetts Registry of Motor Vehicles (DMV/RMV) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mad: The call volume was so high, they politely asked if I would like to schedule a time for a call back. First available option was the next afternoon. *** hours later. If you didn't accept they hung up on you. I'm furious.
GetHuman: Let's quantify your experience contacting Massachusetts Registry of Motor Vehicles (DMV/RMV). On a scale of 1 to 5, how easy is it go get help on a Massachusetts Registry of Motor Vehicles (DMV/RMV) problem?
~Mad: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mad: I'd give them a one out of five on communication.
GetHuman: And what about Massachusetts Registry of Motor Vehicles (DMV/RMV)'s ability to quickly and effectively address your problem?
~Mad: For that I would say five out of five.
GetHuman: And finally- any advice for other Massachusetts Registry of Motor Vehicles (DMV/RMV) customers?
~Mad: Call them early in the day or late. Don't forget any personal or account information you might need for Massachusetts Registry of Motor Vehicles (DMV/RMV) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mad taken from his Massachusetts Registry of Motor Vehicles (DMV/RMV) customer service problem that occurred on November 21st, 2017.