Massachusetts Registry of Motor Vehicles (DMV/RMV): several waits of over an hour with no one answe...
A Massachusetts Registry of Motor Vehicles (DMV/RMV) customer review by GetHuman user ~taxpayer from November 20th, 2017
Background on ~taxpayer's case
GetHuman: ~taxpayer - can you tell our other Massachusetts Registry of Motor Vehicles (DMV/RMV) customers when your case took place?
~taxpayer: Yes. It was afternoon, on November 14th.
GetHuman: Did you reach out to Massachusetts Registry of Motor Vehicles (DMV/RMV), and if so, how?
GetHuman: And which of these common Massachusetts Registry of Motor Vehicles (DMV/RMV) customer issues best describes the reason you wanted to talk to them?
(Shows ~taxpayer a list of common Massachusetts Registry of Motor Vehicles (DMV/RMV) problems)
~taxpayer: "Speak to an agent" was why I was trying to call.
~taxpayer's review of Massachusetts Registry of Motor Vehicles (DMV/RMV) customer service
GetHuman: So how would you sum up your experience for GetHuman's Massachusetts Registry of Motor Vehicles (DMV/RMV) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~taxpayer: several waits of over an hour with no one answering*emailed and got response unrelated to question and number to call unrelated to my question
GetHuman: Let's quantify your experience contacting Massachusetts Registry of Motor Vehicles (DMV/RMV). On a scale of 1 to 5, how easy is it go get help on a Massachusetts Registry of Motor Vehicles (DMV/RMV) problem?
~taxpayer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~taxpayer: I'd give them a three out of five on communication.
GetHuman: And what about Massachusetts Registry of Motor Vehicles (DMV/RMV)'s ability to quickly and effectively address your problem?
~taxpayer: For that I would say two out of five.
GetHuman: And finally- any advice for other Massachusetts Registry of Motor Vehicles (DMV/RMV) customers?
~taxpayer: Call them early in the day or late. Don't forget any personal or account information you might need for Massachusetts Registry of Motor Vehicles (DMV/RMV) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~taxpayer taken from his Massachusetts Registry of Motor Vehicles (DMV/RMV) customer service problem that occurred on November 14th, 2017.