Match.com: An old account was pulled up and you tried to c...
A Match.com customer review by GetHuman user ~gemwearssome2 from November 22nd, 2017
Background on ~gemwearssome2's case
GetHuman: ~gemwearssome2 - can you tell our other Match.com customers when your case took place?
~gemwearssome2: Yeah. It was afternoon, on November 13th.
GetHuman: Did you reach out to Match.com, and if so, how?
GetHuman: And which of these common Match.com customer issues best describes the reason you wanted to talk to them?
(Shows ~gemwearssome2 a list of common Match.com problems)
~gemwearssome2: "Overcharge/Strange charge" was why I was trying to call.
~gemwearssome2's review of Match.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Match.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gemwearssome2: An old account was pulled up and you tried to charge me for it. After getting the current account up my password was rejected. when I tried to save money by getting the * mos. rate I was denied. I requested that my account be closed and the rep. said I'd be charged the $*** anyway. What a greedy bungling bunch of sham artists you are. It is OK for Match to ***** up, but there is no flexibility for your customers James C. Simmons.
GetHuman: Let's quantify your experience contacting Match.com. On a scale of 1 to 5, how easy is it go get help on a Match.com problem?
~gemwearssome2: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gemwearssome2: I'd give them a one out of five on communication.
GetHuman: And what about Match.com's ability to quickly and effectively address your problem?
~gemwearssome2: For that I would say five out of five.
GetHuman: And finally- any advice for other Match.com customers?
~gemwearssome2: Call them early in the day or late. Don't forget any personal or account information you might need for Match.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gemwearssome2 taken from his Match.com customer service problem that occurred on November 13th, 2017.