Match.com: My subscription was automatically renewed altho...
A Match.com customer review by GetHuman user ~mbrown14 from November 19th, 2017
Background on ~mbrown14's case
GetHuman: ~mbrown14 - can you tell our other Match.com customers when your case took place?
~mbrown14: Yes. It was late at night, on November 9th.
GetHuman: Did you reach out to Match.com, and if so, how?
GetHuman: And which of these common Match.com customer issues best describes the reason you wanted to talk to them?
(Shows ~mbrown14 a list of common Match.com problems)
~mbrown14: "Refund a Charge" was why I was trying to call.
~mbrown14's review of Match.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Match.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mbrown14: My subscription was automatically renewed although I went into my profile and CANCELLED IT months prior to my subscription renewing. The customer service person was of NO help and could not even get my email right when I spelled it out to him * times. He kept telling me over and over that they could not issue a refund because I sent * email the day after it renewed. (I did not know it renewed because I CANCELLED IT!) HORRIBLE EXPERIENCE and would tell EVERYONE to beware!!! I have been a member for a year and a half and would expcet them to give me some type of understanding or respect but NONE was provided!
GetHuman: Let's quantify your experience contacting Match.com. On a scale of 1 to 5, how easy is it go get help on a Match.com problem?
~mbrown14: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mbrown14: I'd give them a four out of five on communication.
GetHuman: And what about Match.com's ability to quickly and effectively address your problem?
~mbrown14: For that I would say one out of five.
GetHuman: And finally- any advice for other Match.com customers?
~mbrown14: Call them early in the day or late. Don't forget any personal or account information you might need for Match.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mbrown14 taken from his Match.com customer service problem that occurred on November 9th, 2017.