Maxwell House Coffee: It appears call center was just moved out of th...
A Maxwell House Coffee customer review by GetHuman user ~Anon from November 27th, 2017
Background on ~Anon's case
GetHuman: ~Anon - can you tell our other Maxwell House Coffee customers when your case took place?
~Anon: Yes. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Maxwell House Coffee, and if so, how?
GetHuman: And which of these common Maxwell House Coffee customer issues best describes the reason you wanted to talk to them?
(Shows ~Anon a list of common Maxwell House Coffee problems)
~Anon: "Coupon Request" was why I was trying to call.
~Anon's review of Maxwell House Coffee customer service
GetHuman: So how would you sum up your experience for GetHuman's Maxwell House Coffee customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anon: It appears call center was just moved out of the US the week of ***. Crazy long hold time, agents are clueless and with heavy accents.
GetHuman: Let's quantify your experience contacting Maxwell House Coffee. On a scale of 1 to 5, how easy is it go get help on a Maxwell House Coffee problem?
~Anon: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anon: I'd give them a four out of five on communication.
GetHuman: And what about Maxwell House Coffee's ability to quickly and effectively address your problem?
~Anon: For that I would say one out of five.
GetHuman: And finally- any advice for other Maxwell House Coffee customers?
~Anon: Call them early in the day or late. Don't forget any personal or account information you might need for Maxwell House Coffee to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anon taken from his Maxwell House Coffee customer service problem that occurred on November 23rd, 2017.