McAfee: The person I spoke to could not help me directl...
A McAfee customer review by GetHuman user GetHuman-291831 from November 11th, 2017
Background on GetHuman-291831's case
GetHuman: GetHuman-291831 - can you tell our other McAfee customers when your case took place?
GetHuman-291831: Sure. It was late at night, on November 5th.
GetHuman: Did you reach out to McAfee, and if so, how?
GetHuman: And which of these common McAfee customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-291831 a list of common McAfee problems)
GetHuman-291831: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-291831's review of McAfee customer service
GetHuman: So how would you sum up your experience for GetHuman's McAfee customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-291831: The person I spoke to could not help me directly but transferred me to someone who could. The entire process took less than ** minutes.
GetHuman: Let's quantify your experience contacting McAfee. On a scale of 1 to 5, how easy is it go get help on a McAfee problem?
GetHuman-291831: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-291831: I'd give them a two out of five on communication.
GetHuman: And what about McAfee's ability to quickly and effectively address your problem?
GetHuman-291831: For that I would say three out of five.
GetHuman: And finally- any advice for other McAfee customers?
GetHuman-291831: Call them early in the day or late. Don't forget any personal or account information you might need for McAfee to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-291831 taken from his McAfee customer service problem that occurred on November 5th, 2017.