MedSolutions: The ABSOLUTE WORST! Impossible to deal with and...
A MedSolutions customer review by GetHuman user GetHuman-denised2 from November 30th, 2017
Background on GetHuman-denised2's case
GetHuman: GetHuman-denised2 - can you tell our other MedSolutions customers when your case took place?
GetHuman-denised2: Yes I can. It was evening, on November 23rd.
GetHuman: Did you reach out to MedSolutions, and if so, how?
GetHuman: And which of these common MedSolutions customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-denised2 a list of common MedSolutions problems)
GetHuman-denised2: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-denised2's review of MedSolutions customer service
GetHuman: So how would you sum up your experience for GetHuman's MedSolutions customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-denised2: The ABSOLUTE WORST! Impossible to deal with and working in primary care constantly getting denials on test our MD's order. Cringe when I see a patient is scheduled for a test and has an ns plan that is contracted with them. **Really hope people sue them left and right!!
GetHuman: Let's quantify your experience contacting MedSolutions. On a scale of 1 to 5, how easy is it go get help on a MedSolutions problem?
GetHuman-denised2: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-denised2: I'd give them a one out of five on communication.
GetHuman: And what about MedSolutions's ability to quickly and effectively address your problem?
GetHuman-denised2: For that I would say four out of five.
GetHuman: And finally- any advice for other MedSolutions customers?
GetHuman-denised2: Call them early in the day or late. Don't forget any personal or account information you might need for MedSolutions to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-denised2 taken from his MedSolutions customer service problem that occurred on November 23rd, 2017.