Medco Insurance: This number has literally the worst automated s...
A Medco Insurance customer review by GetHuman user ~Jackson from October 27th, 2017
Background on ~Jackson's case
GetHuman: ~Jackson - can you tell our other Medco Insurance customers when your case took place?
~Jackson: Sure. It was middle of the night, on October 22nd.
GetHuman: Did you reach out to Medco Insurance, and if so, how?
GetHuman: And which of these common Medco Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~Jackson a list of common Medco Insurance problems)
~Jackson: "Get insurance" was why I was trying to call.
~Jackson's review of Medco Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Medco Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jackson: This number has literally the worst automated service we have ever needed to use. Having to shout repeatedly into a phone just to get to a person is no option.
GetHuman: Let's quantify your experience contacting Medco Insurance. On a scale of 1 to 5, how easy is it go get help on a Medco Insurance problem?
~Jackson: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jackson: I'd give them a three out of five on communication.
GetHuman: And what about Medco Insurance's ability to quickly and effectively address your problem?
~Jackson: For that I would say four out of five.
GetHuman: And finally- any advice for other Medco Insurance customers?
~Jackson: Call them early in the day or late. Don't forget any personal or account information you might need for Medco Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jackson taken from his Medco Insurance customer service problem that occurred on October 22nd, 2017.