Medco Insurance: my question could not be answered and all the w...
A Medco Insurance customer review by GetHuman user ~laughed at from November 7th, 2017
Background on ~laughed at's case
GetHuman: ~laughed at - can you tell our other Medco Insurance customers when your case took place?
~laughed at: Yes I can. It was morning, on November 3rd.
GetHuman: Did you reach out to Medco Insurance, and if so, how?
GetHuman: And which of these common Medco Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~laughed at a list of common Medco Insurance problems)
~laughed at: "Make/Chase a claim" was why I was trying to call.
~laughed at's review of Medco Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Medco Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~laughed at: my question could not be answered and all the woman did was laugh. I was placed on hold once, she said to call the benefits number on the back of the card and when she was told I didn't have a card she just laughed and said well I don't know what to tell you then, and hung up. Are you kidding me?
GetHuman: Let's quantify your experience contacting Medco Insurance. On a scale of 1 to 5, how easy is it go get help on a Medco Insurance problem?
~laughed at: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~laughed at: I'd give them a four out of five on communication.
GetHuman: And what about Medco Insurance's ability to quickly and effectively address your problem?
~laughed at: For that I would say one out of five.
GetHuman: And finally- any advice for other Medco Insurance customers?
~laughed at: Call them early in the day or late. Don't forget any personal or account information you might need for Medco Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~laughed at taken from his Medco Insurance customer service problem that occurred on November 3rd, 2017.