MediaCom Communications Corp.: Horrible service, do not solve problems, have m...
A MediaCom Communications Corp. customer review by GetHuman user ~okie from November 5th, 2017
Background on ~okie's case
GetHuman: ~okie - can you tell our other MediaCom Communications Corp. customers when your case took place?
~okie: Yes I can. It was evening, on November 2nd.
GetHuman: Did you reach out to MediaCom Communications Corp., and if so, how?
GetHuman: And which of these common MediaCom Communications Corp. customer issues best describes the reason you wanted to talk to them?
(Shows ~okie a list of common MediaCom Communications Corp. problems)
~okie: "Complaint" was why I was trying to call.
~okie's review of MediaCom Communications Corp. customer service
GetHuman: So how would you sum up your experience for GetHuman's MediaCom Communications Corp. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~okie: Horrible service, do not solve problems, have monopolies in cities so no other service avail. Live in condo and cannot get direct tv or dish service. Took * phone calls to get overcharge on bill corrected. New service out after * weeks.
GetHuman: Let's quantify your experience contacting MediaCom Communications Corp.. On a scale of 1 to 5, how easy is it go get help on a MediaCom Communications Corp. problem?
~okie: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~okie: I'd give them a one out of five on communication.
GetHuman: And what about MediaCom Communications Corp.'s ability to quickly and effectively address your problem?
~okie: For that I would say one out of five.
GetHuman: And finally- any advice for other MediaCom Communications Corp. customers?
~okie: Call them early in the day or late. Don't forget any personal or account information you might need for MediaCom Communications Corp. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~okie taken from his MediaCom Communications Corp. customer service problem that occurred on November 2nd, 2017.