Meetup.com: My wait was actually ** days. I submitted an e...
A Meetup.com customer review by GetHuman user ~Kay from November 11th, 2017
Background on ~Kay's case
GetHuman: ~Kay - can you tell our other Meetup.com customers when your case took place?
~Kay: Sure. It was middle of the night, on November 4th.
GetHuman: Did you reach out to Meetup.com, and if so, how?
GetHuman: And which of these common Meetup.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Kay a list of common Meetup.com problems)
~Kay: "Setup service" was why I was trying to contact.
~Kay's review of Meetup.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Meetup.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kay: My wait was actually ** days. I submitted an email trying to resolve an issue that HELP does not cover. But all I ever got were automated emails. I threatened to contact the CEO directly. That prompted a v*m from them telling me to call "Isabella" during certain hours. I left * v*m's. Nothing. No response. I am seeing red at this point. No wonder there are so many online complaints. No wonder they are always hiring in NYC. The turnover rate must be stratospheric. They have serious mgt and customer service issues.
GetHuman: Let's quantify your experience contacting Meetup.com. On a scale of 1 to 5, how easy is it go get help on a Meetup.com problem?
~Kay: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kay: I'd give them a three out of five on communication.
GetHuman: And what about Meetup.com's ability to quickly and effectively address your problem?
~Kay: For that I would say one out of five.
GetHuman: And finally- any advice for other Meetup.com customers?
~Kay: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Meetup.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kay taken from his Meetup.com customer service problem that occurred on November 4th, 2017.