Megabus: Andreas (male) in customer service refused to l...

A Megabus customer review by GetHuman user GetHuman-376451 from November 27th, 2017

Background on GetHuman-376451's case

GetHuman: GetHuman-376451 - can you tell our other Megabus customers when your case took place?
GetHuman-376451: Sure. It was middle of the night, on November 26th.
GetHuman: Did you reach out to Megabus, and if so, how?
GetHuman-376451: I used the 877-462-6342 number I found for on the GetHuman Megabus customer phone number page I was on: Megabus Customer Service Phone Number
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-376451 a list of common Megabus problems)
GetHuman-376451: "Cancel booking" was why I was trying to call.

GetHuman-376451's review of Megabus customer service

GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-376451: Andreas (male) in customer service refused to let me speak with a supervisor or manager regarding the cancellation form Houston to New Orleans then to Atlanta for a graduation they will only refund the first portion of the trip stating you can still take this at a later date they are stupid!!I will not ever use this MEGABUS again and I encourage everyone to do the same until they help the consumer with providing better quality service I will continue to write and inform everyone DON'T DO IT
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
GetHuman-376451: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-376451: I'd give them a five out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
GetHuman-376451: For that I would say one out of five.
GetHuman: And finally- any advice for other Megabus customers?
GetHuman-376451: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-376451 taken from his Megabus customer service problem that occurred on November 26th, 2017.


2.08 of 5 stars | 229 reviews

GetHuman-376451's Megabus Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Megabus, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Megabus in any way.

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