Megabus: Good afternoon, I am currently riding your one...

A Megabus customer review by GetHuman user GetHuman-378059 from November 27th, 2017

Background on GetHuman-378059's case

GetHuman: GetHuman-378059 - can you tell our other Megabus customers when your case took place?
GetHuman-378059: Yes. It was evening, on November 23rd.
GetHuman: Did you reach out to Megabus, and if so, how?
GetHuman-378059: I used the 877-462-6342 number I found for on the GetHuman Megabus customer phone number page I was on: Megabus Customer Service Phone Number
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-378059 a list of common Megabus problems)
GetHuman-378059: "Change booking" was why I was trying to call.

GetHuman-378059's review of Megabus customer service

GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-378059: Good afternoon, I am currently riding your one of your buses to ft lauderdale. When I arrived to check my bags the driver asked me how many bags and while I was figuring out which ones I would carry on with me, he repeated " how many bags" with a voice impersonating someone who is mentally impaired and making hand gestures as if I were deaf. I told him there was no need to be rude and disrespectful and he replied "I asked you a question and your looking right at me and didn't answer" I told him I was figuring it out but it was not necessary to be nasty to me. He then replied he was only" joking" with his co-workers not talking to me, which made no sense because he just defended the fact why he replied to me like that. He then started to threaten that if i " keep it up" I won't be able to take any bags or even the bus. What is even more disgusting about this situation is that I know sign language and he wasn't trying to be helpful he was only making hand gestures which is extremely dis
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
GetHuman-378059: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-378059: I'd give them a three out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
GetHuman-378059: For that I would say four out of five.
GetHuman: And finally- any advice for other Megabus customers?
GetHuman-378059: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-378059 taken from his Megabus customer service problem that occurred on November 23rd, 2017.


2.08 of 5 stars | 229 reviews

GetHuman-378059's Megabus Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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