Megabus: Had Overbooked several times on same bus trip...
A Megabus customer review by GetHuman user ~Beverly Garrett from November 17th, 2017
Background on ~Beverly Garrett's case
GetHuman: ~Beverly Garrett - can you tell our other Megabus customers when your case took place?
~Beverly Garrett: Sure. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Megabus, and if so, how?
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~Beverly Garrett a list of common Megabus problems)
~Beverly Garrett: "Change Booking" was why I was trying to call.
~Beverly Garrett's review of Megabus customer service
GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Beverly Garrett: Had Overbooked several times on same bus trip....Lesli(Rep) was very helpful in trying to Amend the overbooked trips..
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~Beverly Garrett: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Beverly Garrett: I'd give them a two out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~Beverly Garrett: For that I would say three out of five.
GetHuman: And finally- any advice for other Megabus customers?
~Beverly Garrett: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Beverly Garrett taken from his Megabus customer service problem that occurred on November 10th, 2017.