Megabus: I called the corporate office twice. The first...

A Megabus customer review by GetHuman user GetHuman-433398 from November 26th, 2017

Background on GetHuman-433398's case

GetHuman: GetHuman-433398 - can you tell our other Megabus customers when your case took place?
GetHuman-433398: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to Megabus, and if so, how?
GetHuman-433398: I used the 877-462-6342 number I found for on the GetHuman Megabus customer phone number page I was on: Megabus Customer Service Phone Number
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-433398 a list of common Megabus problems)
GetHuman-433398: "Cancel booking" was why I was trying to call.

GetHuman-433398's review of Megabus customer service

GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-433398: I called the corporate office twice. The first time I was put on hold for ** minutes and no one ever returned to the phone. The second time, I was told I could not speak to the Operations person who emailed me. I am wholly dissatisfied with this company. I paid for a roundtrip from Atlanta to Boston and back for my daughter and granddaughter in February. The return trip brought them to Atlanta almost ** hours later than they were due to arrive. The Boston to DC leg of the trip had a delay so significant that they missed their *:** pm connection and by **:** am, no bus had yet arrived and they had to stay in a hotel that night. Once they made the DC to Atlanta connection, the bus broke down alongside the highway resulting in a delay of more than * hours. I filed a request for a refund and received an email that, after an investigation, they found that there was only one ** minute delay and refused to refund my money. This so-called investigation took * weeks when, in fact, the records
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
GetHuman-433398: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-433398: I'd give them a four out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
GetHuman-433398: For that I would say five out of five.
GetHuman: And finally- any advice for other Megabus customers?
GetHuman-433398: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-433398 taken from his Megabus customer service problem that occurred on November 18th, 2017.

Megabus

2.08 of 5 stars | 229 reviews

GetHuman-433398's Megabus Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Megabus, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Megabus in any way.

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