Megabus: I called mega bus to confirm the SIZE limitatio...

A Megabus customer review by GetHuman user GetHuman-82089 from November 28th, 2017

Background on GetHuman-82089's case

GetHuman: GetHuman-82089 - can you tell our other Megabus customers when your case took place?
GetHuman-82089: Yes. It was morning, on November 22nd.
GetHuman: Did you reach out to Megabus, and if so, how?
GetHuman-82089: I used the 877-462-6342 number I found for on the GetHuman Megabus customer phone number page I was on: Megabus Customer Service Phone Number
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-82089 a list of common Megabus problems)
GetHuman-82089: "Loyalty program" was why I was trying to call.

GetHuman-82089's review of Megabus customer service

GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-82089: I called mega bus to confirm the SIZE limitation of carryon luggage. after about ** minutes of bantering back and forth* I asked to speak with a supervisor. (Supposedly)'Anthony DePu'(the customer service rep) could not connect me with his supervisor. He hung up!!!! still no answer on size dimensions of a carry on other than Standard and at the discretion of the driver
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
GetHuman-82089: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-82089: I'd give them a three out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
GetHuman-82089: For that I would say four out of five.
GetHuman: And finally- any advice for other Megabus customers?
GetHuman-82089: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-82089 taken from his Megabus customer service problem that occurred on November 22nd, 2017.


2.08 of 5 stars | 229 reviews

GetHuman-82089's Megabus Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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