Megabus: I hate this whole confuse and information.. it...

A Megabus customer review by GetHuman user ~PinkMama3 from November 22nd, 2017

Background on ~PinkMama3's case

GetHuman: ~PinkMama3 - can you tell our other Megabus customers when your case took place?
~PinkMama3: Sure. It was afternoon, on November 12th.
GetHuman: Did you reach out to Megabus, and if so, how?
~PinkMama3: I used the 877-462-6342 number I found for on the GetHuman Megabus customer phone number page I was on: Megabus Customer Service Phone Number
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~PinkMama3 a list of common Megabus problems)
~PinkMama3: "Complaint" was why I was trying to call.

~PinkMama3's review of Megabus customer service

GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PinkMama3: I hate this whole confuse and information.. it suppose have a available when the bus is broke down water pump and took * hours waiting.. whenever drop off altanta where do I stay? I thought megabus have a station just like a greyhound's station and what more I do not like stand outside and long way to wait and waste my time for gate and schudles.. so whenever bus break down should know better get another bus to transfer to next bus than wait for next day.. stand outside and waiting and I feel it alike a homeless.. You megabus need to building a Megabus Station to safe whoever have a children think once not leave outside and nobody want sleep outside!.. Fix it and improvement it. SMH I will not go that mega bus no more!
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~PinkMama3: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PinkMama3: I'd give them a two out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~PinkMama3: For that I would say three out of five.
GetHuman: And finally- any advice for other Megabus customers?
~PinkMama3: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PinkMama3 taken from his Megabus customer service problem that occurred on November 12th, 2017.


2.08 of 5 stars | 229 reviews

~PinkMama3's Megabus Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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