Megabus: I purchased a ticket yesterday coming from a fu...

A Megabus customer review by GetHuman user ~my damn reservations from November 28th, 2017

Background on ~my damn reservations's case

GetHuman: ~my damn reservations - can you tell our other Megabus customers when your case took place?
~my damn reservations: Sure. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Megabus, and if so, how?
~my damn reservations: I used the 877-462-6342 number I found for on the GetHuman Megabus customer phone number page I was on: Megabus Customer Service Phone Number
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~my damn reservations a list of common Megabus problems)
~my damn reservations: "Loyalty program" was why I was trying to call.

~my damn reservations's review of Megabus customer service

GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~my damn reservations: I purchased a ticket yesterday coming from a funeral that morning from Louisville Kentucky to Chicago.my schedule was as follow **:**a.m to *:** am in Chicago. I was at my stop at **:** just to be on time..due to an incompetent driver of yours he was late.. i receive no notification I'm standing alone on a bus stop in the middle of the night alone waiting on this bus for three hours if I was late it would have been my lost now your telling me because your driver was late its my lost still. I am a single mother I don't have money to donate to mega bus.. I dnt want a refund I want to go home
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~my damn reservations: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~my damn reservations: I'd give them a one out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~my damn reservations: For that I would say one out of five.
GetHuman: And finally- any advice for other Megabus customers?
~my damn reservations: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~my damn reservations taken from his Megabus customer service problem that occurred on November 19th, 2017.

Megabus

2.08 of 5 stars | 229 reviews

~my damn reservations's Megabus Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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