I was a first time traveler on the Megabus Thur...

A Megabus customer review by GetHuman user ~Anita from November 26th, 2017

Background on ~Anita's case

GetHuman: ~Anita - can you tell our other Megabus customers when your case took place?
~Anita: Sure. It was evening, on November 19th.
GetHuman: Did you reach out to Megabus, and if so, how?
~Anita: I used the 877-462-6342 number I found for on the GetHuman Megabus customer phone number page I was on: Megabus Customer Service Phone Number
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~Anita a list of common Megabus problems)
~Anita: "Missing Item" was why I was trying to call.

~Anita's review of Megabus customer service

GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anita: I was a first time traveler on the Megabus Thursday March *,****, using it to attend a funeral and had the absolute worst experience, not only was the bus trip cancelled after we left Atlanta, but the bus broken down in the middle of the highway near Nashville Tennesse where the passengers were placed in a hotel conference room for several hours, where we met passengers from other buses that had been stranded since the day before, so Megabus had no excuse as to why we were allowed to leave Atlanta they knew the weather was too bad for travel. We received no communication until corporate office received enough complaints from us and finally after several hours the hotel manager provided us with the information that we were going to get hotel rooms. After we had been in the room * hour we were rounded up again and forced to sit in the lobby for another * hours awaiting a bus to complete the trip to Louisville, Indianapolis and Chicago. Megabus never provided clear communication to all
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~Anita: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anita: I'd give them a four out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~Anita: For that I would say three out of five.
GetHuman: And finally- any advice for other Megabus customers?
~Anita: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anita taken from his Megabus customer service problem that occurred on November 19th, 2017.

Megabus

2.08 of 5 stars | 229 reviews

~Anita's Megabus Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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