Megabus: This is the worst nightmare I ever hav in my li...

A Megabus customer review by GetHuman user ~Unhappy cust from November 26th, 2017

Background on ~Unhappy cust's case

GetHuman: ~Unhappy cust - can you tell our other Megabus customers when your case took place?
~Unhappy cust: Yeah. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Megabus, and if so, how?
~Unhappy cust: I used the 877-462-6342 number I found for on the GetHuman Megabus customer phone number page I was on: Megabus Customer Service Phone Number
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy cust a list of common Megabus problems)
~Unhappy cust: "Missing item" was why I was trying to call.

~Unhappy cust's review of Megabus customer service

GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy cust: This is the worst nightmare I ever hav in my life, first and last time I will ever book a reservation with Megabus.*Their bus was late more than an hour and their office was closes, no were to go and get an updates about the bus, now for me to get my refund, its like carrying a mountain, more than * days since I been calling them and noone will talk to me with good customer sce. Its horrible
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~Unhappy cust: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy cust: I'd give them a three out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~Unhappy cust: For that I would say two out of five.
GetHuman: And finally- any advice for other Megabus customers?
~Unhappy cust: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy cust taken from his Megabus customer service problem that occurred on November 20th, 2017.

Megabus

2.08 of 5 stars | 229 reviews

~Unhappy cust's Megabus Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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