Megabus: the air was very cold it gave me a head cold di...

A Megabus customer review by GetHuman user ~BRENDA BALL from November 23rd, 2017

Background on ~BRENDA BALL's case

GetHuman: ~BRENDA BALL - can you tell our other Megabus customers when your case took place?
~BRENDA BALL: Sure. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Megabus, and if so, how?
~BRENDA BALL: I used the 877-462-6342 number I found for on the GetHuman Megabus customer phone number page I was on: Megabus Customer Service Phone Number
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~BRENDA BALL a list of common Megabus problems)
~BRENDA BALL: "Make a booking" was why I was trying to call.

~BRENDA BALL's review of Megabus customer service

GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BRENDA BALL: the air was very cold it gave me a head cold didnt enjoy my trip but megabus is better than greyhound this is the second time i have rode the megabus and i will be riding it from now on
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~BRENDA BALL: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BRENDA BALL: I'd give them a four out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~BRENDA BALL: For that I would say three out of five.
GetHuman: And finally- any advice for other Megabus customers?
~BRENDA BALL: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BRENDA BALL taken from his Megabus customer service problem that occurred on November 15th, 2017.


2.08 of 5 stars | 229 reviews

~BRENDA BALL's Megabus Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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