MercadoLibre suspended my sales without previou...

A MercadoLibre customer review by GetHuman user ~GringoEnMexico from November 17th, 2017

Background on ~GringoEnMexico's case

GetHuman: ~GringoEnMexico - can you tell our other MercadoLibre customers when your case took place?
~GringoEnMexico: Yes. It was evening, on November 7th.
GetHuman: Did you reach out to MercadoLibre, and if so, how?
~GringoEnMexico: I used a help page I found on the GetHuman MercadoLibre customer service contact info page: Contact MercadoLibre Customer Service
GetHuman: And which of these common MercadoLibre customer issues best describes the reason you wanted to talk to them?
(Shows ~GringoEnMexico a list of common MercadoLibre problems)
~GringoEnMexico: "Make a purchase" was why I was trying to contact.

~GringoEnMexico's review of MercadoLibre customer service

GetHuman: So how would you sum up your experience for GetHuman's MercadoLibre customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~GringoEnMexico: MercadoLibre suspended my sales without previous notice twice. The first time they said that for my security they needed a government issued ID. Really? This second time (currently) I received no explanation for the suspension, and the Ayuda (Help) page never fully loads, so I can't even get in touch with them.
GetHuman: Let's quantify your experience contacting MercadoLibre. On a scale of 1 to 5, how easy is it go get help on a MercadoLibre problem?
~GringoEnMexico: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~GringoEnMexico: I'd give them a two out of five on communication.
GetHuman: And what about MercadoLibre's ability to quickly and effectively address your problem?
~GringoEnMexico: For that I would say three out of five.
GetHuman: And finally- any advice for other MercadoLibre customers?
~GringoEnMexico: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for MercadoLibre to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~GringoEnMexico taken from his MercadoLibre customer service problem that occurred on November 7th, 2017.

MercadoLibre

1.00 of 5 stars | 11 reviews

~GringoEnMexico's MercadoLibre Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like MercadoLibre, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with MercadoLibre in any way.

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!