Merck & Co.: Excellent response to our questions. Very help...
A Merck & Co. customer review by GetHuman user ~Dr. Harold T. Klein from November 20th, 2017
Background on ~Dr. Harold T. Klein's case
GetHuman: ~Dr. Harold T. Klein - can you tell our other Merck & Co. customers when your case took place?
~Dr. Harold T. Klein: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to Merck & Co., and if so, how?
GetHuman: And which of these common Merck & Co. customer issues best describes the reason you wanted to talk to them?
(Shows ~Dr. Harold T. Klein a list of common Merck & Co. problems)
~Dr. Harold T. Klein: "None of those really matches why I wanted to call Merck & Co. that day." was why I was trying to call.
~Dr. Harold T. Klein's review of Merck & Co. customer service
GetHuman: So how would you sum up your experience for GetHuman's Merck & Co. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dr. Harold T. Klein: Excellent response to our questions. Very helpful. thanks to Heather in Medical research. Dr. Harold T. Klein
GetHuman: Let's quantify your experience contacting Merck & Co.. On a scale of 1 to 5, how easy is it go get help on a Merck & Co. problem?
~Dr. Harold T. Klein: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dr. Harold T. Klein: I'd give them a four out of five on communication.
GetHuman: And what about Merck & Co.'s ability to quickly and effectively address your problem?
~Dr. Harold T. Klein: For that I would say five out of five.
GetHuman: And finally- any advice for other Merck & Co. customers?
~Dr. Harold T. Klein: Call them early in the day or late. Don't forget any personal or account information you might need for Merck & Co. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dr. Harold T. Klein taken from his Merck & Co. customer service problem that occurred on November 16th, 2017.