Merck & Co.: to make a suggestion about proventil
A Merck & Co. customer review by GetHuman user GetHuman-cbohrer from December 2nd, 2017
Background on GetHuman-cbohrer's case
GetHuman: GetHuman-cbohrer - can you tell our other Merck & Co. customers when your case took place?
GetHuman-cbohrer: Sure. It was late at night, on November 23rd.
GetHuman: Did you reach out to Merck & Co., and if so, how?
GetHuman: And which of these common Merck & Co. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-cbohrer a list of common Merck & Co. problems)
GetHuman-cbohrer: "None of those really matches why I wanted to call Merck & Co. that day." was why I was trying to call.
GetHuman-cbohrer's review of Merck & Co. customer service
GetHuman: So how would you sum up your experience for GetHuman's Merck & Co. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-cbohrer: to make a suggestion about proventil
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-cbohrer: I am forced to use Vento lin inhalers when I would rather use your. Through reason is because their inhaler delivers the treatments better. My doctor and pharmacist both said that they hear it repeatedly and I should contact you* better. I would like to use your inhaler but it does not give me the relief I need. I hope you can change this. Thank you. Carol Bohrer
GetHuman: Let's quantify your experience contacting Merck & Co.. On a scale of 1 to 5, how easy is it go get help on a Merck & Co. problem?
GetHuman-cbohrer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-cbohrer: I'd give them a one out of five on communication.
GetHuman: And what about Merck & Co.'s ability to quickly and effectively address your problem?
GetHuman-cbohrer: For that I would say four out of five.
GetHuman: And finally- any advice for other Merck & Co. customers?
GetHuman-cbohrer: Call them early in the day or late. Don't forget any personal or account information you might need for Merck & Co. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-cbohrer taken from his Merck & Co. customer service problem that occurred on November 23rd, 2017.