Merck & Co.: Their customer service is poor. Person that ans...
A Merck & Co. customer review by GetHuman user ~tuffyisleo from November 17th, 2017
Background on ~tuffyisleo's case
GetHuman: ~tuffyisleo - can you tell our other Merck & Co. customers when your case took place?
~tuffyisleo: Sure. It was morning, on November 8th.
GetHuman: Did you reach out to Merck & Co., and if so, how?
GetHuman: And which of these common Merck & Co. customer issues best describes the reason you wanted to talk to them?
(Shows ~tuffyisleo a list of common Merck & Co. problems)
~tuffyisleo: "None of those really matches why I wanted to call Merck & Co. that day." was why I was trying to call.
~tuffyisleo's review of Merck & Co. customer service
GetHuman: So how would you sum up your experience for GetHuman's Merck & Co. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tuffyisleo: Their customer service is poor. Person that answered phne barely spoke English. They did not solve my probelm, and really did not care. DO NOT call Merck or use their products !!!
GetHuman: Let's quantify your experience contacting Merck & Co.. On a scale of 1 to 5, how easy is it go get help on a Merck & Co. problem?
~tuffyisleo: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tuffyisleo: I'd give them a one out of five on communication.
GetHuman: And what about Merck & Co.'s ability to quickly and effectively address your problem?
~tuffyisleo: For that I would say two out of five.
GetHuman: And finally- any advice for other Merck & Co. customers?
~tuffyisleo: Call them early in the day or late. Don't forget any personal or account information you might need for Merck & Co. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tuffyisleo taken from his Merck & Co. customer service problem that occurred on November 8th, 2017.