Merck & Co.: On hold the entire time, never reached a repres...
A Merck & Co. customer review by GetHuman user GetHuman-136929 from November 16th, 2017
Background on GetHuman-136929's case
GetHuman: GetHuman-136929 - can you tell our other Merck & Co. customers when your case took place?
GetHuman-136929: Yes. It was morning, on November 10th.
GetHuman: Did you reach out to Merck & Co., and if so, how?
GetHuman: And which of these common Merck & Co. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-136929 a list of common Merck & Co. problems)
GetHuman-136929: "None of those really matches why I wanted to call Merck & Co. that day." was why I was trying to call.
GetHuman-136929's review of Merck & Co. customer service
GetHuman: So how would you sum up your experience for GetHuman's Merck & Co. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-136929: On hold the entire time, never reached a representative. Corporate phone number was answered, but operator forwarded my call to the wrong department, and they couldn't get me through.
GetHuman: Let's quantify your experience contacting Merck & Co.. On a scale of 1 to 5, how easy is it go get help on a Merck & Co. problem?
GetHuman-136929: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-136929: I'd give them a four out of five on communication.
GetHuman: And what about Merck & Co.'s ability to quickly and effectively address your problem?
GetHuman-136929: For that I would say one out of five.
GetHuman: And finally- any advice for other Merck & Co. customers?
GetHuman-136929: Call them early in the day or late. Don't forget any personal or account information you might need for Merck & Co. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-136929 taken from his Merck & Co. customer service problem that occurred on November 10th, 2017.