Meritain Health: Any of these reviews that are positive must be...
A Meritain Health customer review by GetHuman user ~E. Spencer from November 24th, 2017
Background on ~E. Spencer's case
GetHuman: ~E. Spencer - can you tell our other Meritain Health customers when your case took place?
~E. Spencer: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Meritain Health, and if so, how?
GetHuman: And which of these common Meritain Health customer issues best describes the reason you wanted to talk to them?
(Shows ~E. Spencer a list of common Meritain Health problems)
~E. Spencer: "Overcharge/Strange charge" was why I was trying to call.
~E. Spencer's review of Meritain Health customer service
GetHuman: So how would you sum up your experience for GetHuman's Meritain Health customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~E. Spencer: Any of these reviews that are positive must be from employees. WORST INSURANCE COMPANY EVER. I've been told six times that they have everything they need to pay my claims, but when I check a week later nothing has been paid. When I call they give me a new, lamer excuse and we start over. Do yourself a favor and get a new insurance company before you have a major claim.
GetHuman: Let's quantify your experience contacting Meritain Health. On a scale of 1 to 5, how easy is it go get help on a Meritain Health problem?
~E. Spencer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~E. Spencer: I'd give them a five out of five on communication.
GetHuman: And what about Meritain Health's ability to quickly and effectively address your problem?
~E. Spencer: For that I would say five out of five.
GetHuman: And finally- any advice for other Meritain Health customers?
~E. Spencer: Call them early in the day or late. Don't forget any personal or account information you might need for Meritain Health to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~E. Spencer taken from his Meritain Health customer service problem that occurred on November 19th, 2017.