Meritain Health: Things have improved quite a bit recently. I kn...
A Meritain Health customer review by GetHuman user ~HappyEmployee from November 17th, 2017
Background on ~HappyEmployee's case
GetHuman: ~HappyEmployee - can you tell our other Meritain Health customers when your case took place?
~HappyEmployee: Sure. It was morning, on November 13th.
GetHuman: Did you reach out to Meritain Health, and if so, how?
GetHuman: And which of these common Meritain Health customer issues best describes the reason you wanted to talk to them?
(Shows ~HappyEmployee a list of common Meritain Health problems)
~HappyEmployee: "Renew coverage" was why I was trying to call.
~HappyEmployee's review of Meritain Health customer service
GetHuman: So how would you sum up your experience for GetHuman's Meritain Health customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HappyEmployee: Things have improved quite a bit recently. I know my wait time was nothing like what this web site says. I was answered in a short time once I passed through the automation. I don't want to hear a lot of that, I want to know a quick way to get to a human being. Once I was talking with someone the service was excellent, including our family's history of benefit usage so far this year.
GetHuman: Let's quantify your experience contacting Meritain Health. On a scale of 1 to 5, how easy is it go get help on a Meritain Health problem?
~HappyEmployee: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HappyEmployee: I'd give them a five out of five on communication.
GetHuman: And what about Meritain Health's ability to quickly and effectively address your problem?
~HappyEmployee: For that I would say three out of five.
GetHuman: And finally- any advice for other Meritain Health customers?
~HappyEmployee: Call them early in the day or late. Don't forget any personal or account information you might need for Meritain Health to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HappyEmployee taken from his Meritain Health customer service problem that occurred on November 13th, 2017.