Merrick Bank: Customer service was effective, yet abrasive co...
A Merrick Bank customer review by GetHuman user ~I must be wrong from November 16th, 2017
Background on ~I must be wrong's case
GetHuman: ~I must be wrong - can you tell our other Merrick Bank customers when your case took place?
~I must be wrong: Yes. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Merrick Bank, and if so, how?
GetHuman: And which of these common Merrick Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~I must be wrong a list of common Merrick Bank problems)
~I must be wrong: "Setup an account" was why I was trying to call.
~I must be wrong's review of Merrick Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Merrick Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~I must be wrong: Customer service was effective, yet abrasive condescending and rude. Rush rush rush. I got the "Customer, you don't know what your talking about" brush off.
GetHuman: Let's quantify your experience contacting Merrick Bank. On a scale of 1 to 5, how easy is it go get help on a Merrick Bank problem?
~I must be wrong: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~I must be wrong: I'd give them a four out of five on communication.
GetHuman: And what about Merrick Bank's ability to quickly and effectively address your problem?
~I must be wrong: For that I would say five out of five.
GetHuman: And finally- any advice for other Merrick Bank customers?
~I must be wrong: Call them early in the day or late. Don't forget any personal or account information you might need for Merrick Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~I must be wrong taken from his Merrick Bank customer service problem that occurred on November 12th, 2017.