Merrick Bank: The lady in Nebraska who assisted me couldn't h...

A Merrick Bank customer review by GetHuman user ~Cool Pops 1940 from November 20th, 2017

Background on ~Cool Pops 1940's case

GetHuman: ~Cool Pops 1940 - can you tell our other Merrick Bank customers when your case took place?
~Cool Pops 1940: Yes. It was afternoon, on November 15th.
GetHuman: Did you reach out to Merrick Bank, and if so, how?
~Cool Pops 1940: I used the 800-253-2322 number I found for on the GetHuman Merrick Bank customer phone number page I was on: Merrick Bank Customer Service Phone Number
GetHuman: And which of these common Merrick Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Cool Pops 1940 a list of common Merrick Bank problems)
~Cool Pops 1940: "Complaint" was why I was trying to call.

~Cool Pops 1940's review of Merrick Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's Merrick Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cool Pops 1940: The lady in Nebraska who assisted me couldn't have been better. I wish I had retained her name to mention here
GetHuman: Let's quantify your experience contacting Merrick Bank. On a scale of 1 to 5, how easy is it go get help on a Merrick Bank problem?
~Cool Pops 1940: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cool Pops 1940: I'd give them a five out of five on communication.
GetHuman: And what about Merrick Bank's ability to quickly and effectively address your problem?
~Cool Pops 1940: For that I would say three out of five.
GetHuman: And finally- any advice for other Merrick Bank customers?
~Cool Pops 1940: Call them early in the day or late. Don't forget any personal or account information you might need for Merrick Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cool Pops 1940 taken from his Merrick Bank customer service problem that occurred on November 15th, 2017.

Merrick Bank

3.50 of 5 stars | 31 reviews

~Cool Pops 1940's Merrick Bank Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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