Make*Chase a claim for MetLife
A MetLife customer review by GetHuman user GetHuman-rwyurt from December 5th, 2017
Background on GetHuman-rwyurt's case
GetHuman: GetHuman-rwyurt - can you tell our other MetLife customers when your case took place?
GetHuman-rwyurt: Yup. It was afternoon, on November 30th.
GetHuman: Did you reach out to MetLife, and if so, how?
GetHuman: And which of these common MetLife customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-rwyurt a list of common MetLife problems)
GetHuman-rwyurt: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-rwyurt's review of MetLife customer service
GetHuman: So how would you sum up your experience for GetHuman's MetLife customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-rwyurt: Make*Chase a claim for MetLife
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-rwyurt: The company is not responding to my claim for long term care coverage on nursing home care bills.
GetHuman: Let's quantify your experience contacting MetLife. On a scale of 1 to 5, how easy is it go get help on a MetLife problem?
GetHuman-rwyurt: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-rwyurt: I'd give them a one out of five on communication.
GetHuman: And what about MetLife's ability to quickly and effectively address your problem?
GetHuman-rwyurt: For that I would say two out of five.
GetHuman: And finally- any advice for other MetLife customers?
GetHuman-rwyurt: Call them early in the day or late. Don't forget any personal or account information you might need for MetLife to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-rwyurt taken from his MetLife customer service problem that occurred on November 30th, 2017.