MetLife: When I tried to go through the automated system...
A MetLife customer review by GetHuman user ~lllll from November 24th, 2017
Background on ~lllll's case
GetHuman: ~lllll - can you tell our other MetLife customers when your case took place?
~lllll: Sure. It was middle of the night, on November 19th.
GetHuman: Did you reach out to MetLife, and if so, how?
GetHuman: And which of these common MetLife customer issues best describes the reason you wanted to talk to them?
(Shows ~lllll a list of common MetLife problems)
~lllll: "Claims" was why I was trying to call.
~lllll's review of MetLife customer service
GetHuman: So how would you sum up your experience for GetHuman's MetLife customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lllll: When I tried to go through the automated system I got stuck. This number, and knowing to just hold on and not say anything, was quick and easy. Thank you.
GetHuman: Let's quantify your experience contacting MetLife. On a scale of 1 to 5, how easy is it go get help on a MetLife problem?
~lllll: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lllll: I'd give them a four out of five on communication.
GetHuman: And what about MetLife's ability to quickly and effectively address your problem?
~lllll: For that I would say one out of five.
GetHuman: And finally- any advice for other MetLife customers?
~lllll: Call them early in the day or late. Don't forget any personal or account information you might need for MetLife to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lllll taken from his MetLife customer service problem that occurred on November 19th, 2017.