MetLife: get routed round and round, never got a live pe...
A MetLife customer review by GetHuman user ~Harris from November 13th, 2017
Background on ~Harris's case
GetHuman: ~Harris - can you tell our other MetLife customers when your case took place?
~Harris: Yes I can. It was evening, on November 8th.
GetHuman: Did you reach out to MetLife, and if so, how?
GetHuman: And which of these common MetLife customer issues best describes the reason you wanted to talk to them?
(Shows ~Harris a list of common MetLife problems)
~Harris: "Update account information" was why I was trying to call.
~Harris's review of MetLife customer service
GetHuman: So how would you sum up your experience for GetHuman's MetLife customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Harris: get routed round and round, never got a live person and then it disconnected me. Terrible automated service
GetHuman: Let's quantify your experience contacting MetLife. On a scale of 1 to 5, how easy is it go get help on a MetLife problem?
~Harris: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Harris: I'd give them a five out of five on communication.
GetHuman: And what about MetLife's ability to quickly and effectively address your problem?
~Harris: For that I would say two out of five.
GetHuman: And finally- any advice for other MetLife customers?
~Harris: Call them early in the day or late. Don't forget any personal or account information you might need for MetLife to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Harris taken from his MetLife customer service problem that occurred on November 8th, 2017.