Metlife Dental: As an employee of a Dental Office, that calls a...
A Metlife Dental customer review by GetHuman user ~HATEMETLIFEMOGEL from November 27th, 2017
Background on ~HATEMETLIFEMOGEL's case
GetHuman: ~HATEMETLIFEMOGEL - can you tell our other Metlife Dental customers when your case took place?
~HATEMETLIFEMOGEL: Yes. It was afternoon, on November 21st.
GetHuman: Did you reach out to Metlife Dental, and if so, how?
GetHuman: And which of these common Metlife Dental customer issues best describes the reason you wanted to talk to them?
(Shows ~HATEMETLIFEMOGEL a list of common Metlife Dental problems)
~HATEMETLIFEMOGEL: "Coverage question" was why I was trying to call.
~HATEMETLIFEMOGEL's review of Metlife Dental customer service
GetHuman: So how would you sum up your experience for GetHuman's Metlife Dental customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HATEMETLIFEMOGEL: As an employee of a Dental Office, that calls and deals with Insurance claims, benefits and general questions all day, I can honestly say that METLIFE is hands down the worst company. The automated system is useless and doesn't help. When trying to get a representative you might as well drive down to the metlife office yourself because it will take forever to get to a human and when you do they are rude, don't speak English, and unhelpful. I think metlife is the worst company I've ever had to deal with. sincerely, *Office Manager.
GetHuman: Let's quantify your experience contacting Metlife Dental. On a scale of 1 to 5, how easy is it go get help on a Metlife Dental problem?
~HATEMETLIFEMOGEL: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HATEMETLIFEMOGEL: I'd give them a two out of five on communication.
GetHuman: And what about Metlife Dental's ability to quickly and effectively address your problem?
~HATEMETLIFEMOGEL: For that I would say five out of five.
GetHuman: And finally- any advice for other Metlife Dental customers?
~HATEMETLIFEMOGEL: Call them early in the day or late. Don't forget any personal or account information you might need for Metlife Dental to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HATEMETLIFEMOGEL taken from his Metlife Dental customer service problem that occurred on November 21st, 2017.