Metlife Dental: First off, hitting * doesn't do anything but ca...

A Metlife Dental customer review by GetHuman user GetHuman-16176 from November 27th, 2017

Background on GetHuman-16176's case

GetHuman: GetHuman-16176 - can you tell our other Metlife Dental customers when your case took place?
GetHuman-16176: Sure. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Metlife Dental, and if so, how?
GetHuman-16176: I used the 800-638-5433 number I found for on the GetHuman Metlife Dental customer phone number page I was on: Metlife Dental Customer Service Phone Number
GetHuman: And which of these common Metlife Dental customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-16176 a list of common Metlife Dental problems)
GetHuman-16176: "Am I Covered?" was why I was trying to call.

GetHuman-16176's review of Metlife Dental customer service

GetHuman: So how would you sum up your experience for GetHuman's Metlife Dental customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-16176: First off, hitting * doesn't do anything but cause frustration. But if you hit * after the first prompt after your SS*, then you get somewhere. *Sort of. The phone rang, and then I WAS HUNG UP ON. Going to try again.
GetHuman: Let's quantify your experience contacting Metlife Dental. On a scale of 1 to 5, how easy is it go get help on a Metlife Dental problem?
GetHuman-16176: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-16176: I'd give them a five out of five on communication.
GetHuman: And what about Metlife Dental's ability to quickly and effectively address your problem?
GetHuman-16176: For that I would say four out of five.
GetHuman: And finally- any advice for other Metlife Dental customers?
GetHuman-16176: Call them early in the day or late. Don't forget any personal or account information you might need for Metlife Dental to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-16176 taken from his Metlife Dental customer service problem that occurred on November 22nd, 2017.

Metlife Dental

2.61 of 5 stars | 110 reviews

GetHuman-16176's Metlife Dental Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Metlife Dental, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Metlife Dental in any way.

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