Metlife Dental: The phone center personnel were fine, it is the...
A Metlife Dental customer review by GetHuman user ~JA Logan from November 16th, 2017
Background on ~JA Logan's case
GetHuman: ~JA Logan - can you tell our other Metlife Dental customers when your case took place?
~JA Logan: Sure. It was afternoon, on November 12th.
GetHuman: Did you reach out to Metlife Dental, and if so, how?
GetHuman: And which of these common Metlife Dental customer issues best describes the reason you wanted to talk to them?
(Shows ~JA Logan a list of common Metlife Dental problems)
~JA Logan: "Make/Chase a claim" was why I was trying to call.
~JA Logan's review of Metlife Dental customer service
GetHuman: So how would you sum up your experience for GetHuman's Metlife Dental customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JA Logan: The phone center personnel were fine, it is the policies I have an issue with. They held up approving my bridge claim (dated ***) stating specifically they needed a tooth extraction DATE, waiting * days to notify my DDS about it. She replied in less than ** hours. So move to **** (already past the ** day determination limit) and now they say, "we don't have a claim for the extraction". They never asked for that, what if I paid out of pocket or under medical, there would never be a claim. Totally screwed me.
GetHuman: Let's quantify your experience contacting Metlife Dental. On a scale of 1 to 5, how easy is it go get help on a Metlife Dental problem?
~JA Logan: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JA Logan: I'd give them a one out of five on communication.
GetHuman: And what about Metlife Dental's ability to quickly and effectively address your problem?
~JA Logan: For that I would say five out of five.
GetHuman: And finally- any advice for other Metlife Dental customers?
~JA Logan: Call them early in the day or late. Don't forget any personal or account information you might need for Metlife Dental to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JA Logan taken from his Metlife Dental customer service problem that occurred on November 12th, 2017.