Metlife Dental: It says **** on the site but when i called i tr...
A Metlife Dental customer review by GetHuman user ~Timothy Hutton from November 20th, 2017
Background on ~Timothy Hutton's case
GetHuman: ~Timothy Hutton - can you tell our other Metlife Dental customers when your case took place?
~Timothy Hutton: Yeah. It was evening, on November 11th.
GetHuman: Did you reach out to Metlife Dental, and if so, how?
GetHuman: And which of these common Metlife Dental customer issues best describes the reason you wanted to talk to them?
(Shows ~Timothy Hutton a list of common Metlife Dental problems)
~Timothy Hutton: "Make/Chase a claim" was why I was trying to call.
~Timothy Hutton's review of Metlife Dental customer service
GetHuman: So how would you sum up your experience for GetHuman's Metlife Dental customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Timothy Hutton: It says **** on the site but when i called i trid ** different times and did the prompt instructions as stated, could never get intouch with any agent kept saying they were not open but the site says **** so dont understand why the confusion is it not **** anymore and they haven't updated the site?
GetHuman: Let's quantify your experience contacting Metlife Dental. On a scale of 1 to 5, how easy is it go get help on a Metlife Dental problem?
~Timothy Hutton: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Timothy Hutton: I'd give them a four out of five on communication.
GetHuman: And what about Metlife Dental's ability to quickly and effectively address your problem?
~Timothy Hutton: For that I would say one out of five.
GetHuman: And finally- any advice for other Metlife Dental customers?
~Timothy Hutton: Call them early in the day or late. Don't forget any personal or account information you might need for Metlife Dental to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Timothy Hutton taken from his Metlife Dental customer service problem that occurred on November 11th, 2017.