Metlife - Home Loans: I waited for five minutes before a live person...
A Metlife - Home Loans customer review by GetHuman user GetHuman-236532 from November 10th, 2017
Background on GetHuman-236532's case
GetHuman: GetHuman-236532 - can you tell our other Metlife - Home Loans customers when your case took place?
GetHuman-236532: Yeah. It was morning, on November 7th.
GetHuman: Did you reach out to Metlife - Home Loans, and if so, how?
GetHuman: And which of these common Metlife - Home Loans customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-236532 a list of common Metlife - Home Loans problems)
GetHuman-236532: "None of those really matches why I wanted to call Metlife - Home Loans that day." was why I was trying to call.
GetHuman-236532's review of Metlife - Home Loans customer service
GetHuman: So how would you sum up your experience for GetHuman's Metlife - Home Loans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-236532: I waited for five minutes before a live person answered. I explained my problem. He put me on hold while tried to find the person who could help me. I waited another ten minutes. The original person came back and told me the person I needed to talk to was out of the office and I would receive a call back. So far no one has called me back. Very poor customer service.
GetHuman: Let's quantify your experience contacting Metlife - Home Loans. On a scale of 1 to 5, how easy is it go get help on a Metlife - Home Loans problem?
GetHuman-236532: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-236532: I'd give them a five out of five on communication.
GetHuman: And what about Metlife - Home Loans's ability to quickly and effectively address your problem?
GetHuman-236532: For that I would say five out of five.
GetHuman: And finally- any advice for other Metlife - Home Loans customers?
GetHuman-236532: Call them early in the day or late. Don't forget any personal or account information you might need for Metlife - Home Loans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-236532 taken from his Metlife - Home Loans customer service problem that occurred on November 7th, 2017.