Metlife - Home Loans: Spoke to * customer service people in one day a...
A Metlife - Home Loans customer review by GetHuman user ~john from November 4th, 2017
Background on ~john's case
GetHuman: ~john - can you tell our other Metlife - Home Loans customers when your case took place?
~john: Yes. It was middle of the night, on October 27th.
GetHuman: Did you reach out to Metlife - Home Loans, and if so, how?
GetHuman: And which of these common Metlife - Home Loans customer issues best describes the reason you wanted to talk to them?
(Shows ~john a list of common Metlife - Home Loans problems)
~john: "None of those really matches why I wanted to call Metlife - Home Loans that day." was why I was trying to call.
~john's review of Metlife - Home Loans customer service
GetHuman: So how would you sum up your experience for GetHuman's Metlife - Home Loans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~john: Spoke to * customer service people in one day and got * different answers to my question. Customer service does not have extensions and I was cut off several times and had to call back each time. They really do not know anything about helping a customer. Do not ever use them if at all possible.
GetHuman: Let's quantify your experience contacting Metlife - Home Loans. On a scale of 1 to 5, how easy is it go get help on a Metlife - Home Loans problem?
~john: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~john: I'd give them a three out of five on communication.
GetHuman: And what about Metlife - Home Loans's ability to quickly and effectively address your problem?
~john: For that I would say four out of five.
GetHuman: And finally- any advice for other Metlife - Home Loans customers?
~john: Call them early in the day or late. Don't forget any personal or account information you might need for Metlife - Home Loans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~john taken from his Metlife - Home Loans customer service problem that occurred on October 27th, 2017.