Metlife - Home Loans: customer service is so poor. Sent a principal...
A Metlife - Home Loans customer review by GetHuman user ~customer from November 8th, 2017
Background on ~customer's case
GetHuman: ~customer - can you tell our other Metlife - Home Loans customers when your case took place?
~customer: Sure. It was late at night, on November 6th.
GetHuman: Did you reach out to Metlife - Home Loans, and if so, how?
GetHuman: And which of these common Metlife - Home Loans customer issues best describes the reason you wanted to talk to them?
(Shows ~customer a list of common Metlife - Home Loans problems)
~customer: "None of those really matches why I wanted to call Metlife - Home Loans that day." was why I was trying to call.
~customer's review of Metlife - Home Loans customer service
GetHuman: So how would you sum up your experience for GetHuman's Metlife - Home Loans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~customer: customer service is so poor. Sent a principal payment that was applied incorrectly. They refused to reverse it apply it correctly even though the instructions were clear. Refused to let me speak to a supervisor. Miserable experience.
GetHuman: Let's quantify your experience contacting Metlife - Home Loans. On a scale of 1 to 5, how easy is it go get help on a Metlife - Home Loans problem?
~customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~customer: I'd give them a five out of five on communication.
GetHuman: And what about Metlife - Home Loans's ability to quickly and effectively address your problem?
~customer: For that I would say four out of five.
GetHuman: And finally- any advice for other Metlife - Home Loans customers?
~customer: Call them early in the day or late. Don't forget any personal or account information you might need for Metlife - Home Loans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~customer taken from his Metlife - Home Loans customer service problem that occurred on November 6th, 2017.